Booking Rules

Important Booking Information

Life is full of rules but at Travel City Direct, as part of the Virgin Holidays family we try and have as few as possible.

The price shown for your holiday is the latest price available for the date you have selected. It may be different from the prices shown on the pricetable. It will not be deemed final until you have received our confirmation invoice by email.

Once you have booked it, there will be a significant penalty for cancellations, which may be up to 100% (see our booking conditions). It may be possible to change this holiday once booked but it may be subject to a charge, or prohibited altogether.

Refunds where allowed will only be made to the credit card used to pay for the holiday. All prices are in Sterling and include Airport Taxes.

You MUST, repeat MUST have adequate insurance when travelling abroad. We offer excellent insurance. It ensures peace or mind and, if you pay for it at the time you book, it covers you for loss of deposit or charges you may incur if you have to cancel your booking for reason of illness, as an example.

Pricing conditions Prices vary within each season and are per person based on the occupancy levels stated next to the price panel and include economy flights, car hire or resort transfers and a fuel supplement of £269 per person (price correct at time of printing and is subject to change – reductions or increases may apply at the time of booking). Holidays are bookable on-line and prices are correct at the time of printing. A £15 per person booking fee will be charged for booking through our Call Centre. We reserve the right to alter the prices of any of the holidays before your booking is confirmed. Please call us or check the website for the up-to-date prices. We offer Fully-inclusive and Alamo Gold pre-paid car hire package options at an additional charge and will provide the cost at time of booking. If you prefer transfers, these are available to most hotels in Orlando at a cost of £30 per person. If you choose not to take our car hire or transfers, a compulsory charge of £50 per person will be applied. If after booking you decide to cancel your car or transfer a £50 per person will be applicable and will be applied to your booking.

Child Prices – applicable for 2-11 years when sharing a room with a minimum of 2 adults. Child prices are for length of stay unless otherwise stated.

Infants (0-1 years) – pay a % of the adult price and this will be confirmed at the time of booking. Please note that infants share a flight and transfer seat with parent/guardian. You may request a Sky Cot at the time of booking – limited availability. Should your infant celebrate their 2nd birthday whilst on holiday, a combined infant and child price will apply. Infants are not provided with any meals on the aircraft or in hotels. A small charge may apply locally for a cot.

Useful Information…

Meal/Gala Supplements – where quoted, are per person per night.

Peak Season Supplements – will be quoted at time of booking and are per room per night.

Florida Car hire important booking information

Your car hire comes with the Basic Package and includes:
–         Third Party cover of $1,000,000 (covers for damage to a third party person or car, not your own hire car which you are still responsible for)
–         Uninsured Motorist Protection up to $100,000 single limit
–         24 hour roadside assistance
–         Unlimited mileage

If you upgrade to Fully Inclusive this includes all the above plus Collision Damage Waiver (CDW) (cover for damage to the hire car), Pre payable State/Local Taxes and surcharges and Airport Fee.

If you upgrade to Platinum this is as per Fully and includes up to 3 Additional Drivers (over 25 years), a tank of fuel,  Additional drivers 25yrs+ (up to 3 permitted), Child Seats and Underage Driver Fees.

Excess – There is no excess if you have an accident if you have purchased Fully or Platinum,  regardless of fault, unless you have invalidated the car insurance eg by drink driving etc.

Minimum Ages – 25 with no Young Driver Surcharge
21 -24 years with a Young Driver Surcharge from USD$25 per day plus tax payable on arrival, unless you have purchase Platinum which includes this surcharge.

Deposit – A Credit card in the lead Drivers name is required. A Visa or MasterCard Debit card is also accepted but all other debit cards are not.
Alamo will take an authorisation on the credit card of $1 but no other deposit amount will be taken. At time of pick up any additional items that have been purchased at the counter will be charged to the credit card.

Driving Licence – You will need a valid driving licence in English. If you have a licence written in another language you will require an International Driving permit.
If you have a new UK licence then please take both parts with you (photocard and counterpart) As of the 8th June 2015 the DVLA are abolishing the paper counterpart and you will only be required to show your photocard or the old style paper licence.
USA or Canadian Driving licenses are not accepted.