Travel Updates

UK Ban On Electronic Hand Luggage

The UK Government has introduced additional security measures on all direct inbound flights to the UK from the following countries: Egypt, Jordan, Lebanon, Saudi Arabia, Tunisia and Turkey. If your itinerary includes a direct flight originating from one of these countries to the UK, you will have to comply with the regulations. There are no restrictions on electrical items on flights from Dubai to London

Under the new arrangements, phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm will not be allowed in the cabin. Devices of this nature will need to be placed into hold luggage.

The aviation security measures brought in by the US and UK do not impact any Virgin Atlantic flights. Customers can continue to bring electrical items, such as phones, tablets and laptops on board the aircraft.

If you have any questions you can contact our Customer Service Team on 0344 557 4321 for assistance.

Updated – 22 March 2017


Zika Virus – Information Update

We are continuing to monitor reports of cases of Zika in Virgin Holidays destinations. The virus spreads via the bite of an infected mosquito, and may produce mild symptoms for 2-7 days such as skin rashes, conjunctivitis, muscle and joint pain and headache. The best form of prevention is protection against mosquito bites.

Customers who are pregnant or planning to become pregnant should speak to their healthcare provider for further advice if they are travelling to a destination where the Zika virus is present. Current advice is that pregnant women planning to travel should postpone non-essential travel to areas with active Zika Virus transmission until after pregnancy.

For the latest travel advice, and the Foreign and Commonwealth Office guidance by destination, please follow the links below:

Travel Health Pro – Zika Virus
Foreign and Commonwealth Office

Any Travel City Direct customers who are pregnant have the option to amend or cancel their booking free of charge. Passengers in the UK who are due to depart can contact our Customer Service Team on 0344 557 4321 for assistance.

We will continue to monitor the situation closely and will provide updates where necessary.

Updated – 2nd November 2016

Seaweed in the Caribbean

A situation has been brought to our attention regarding an increased level of seaweed sporadically affecting some of the beaches in the Caribbean at the moment and that this can change daily with the currents. All hotels affected have been working hard to remove this type of seaweed from their beaches with your enjoyment in mind. Unlike other natural phenomena, this is not a regular annual occurrence and we are monitoring it closely. Our In Resort Teams are on hand during your holiday should you wish to contact them.

Virgin Atlantic seat requests

Virgin Atlantic have made some changes to the way you can request seats with them. Please take a look here for more details.

Changes In Security Measures

To comply with new security requirements from the US Government customers travelling from the UK to the US may be subject to additional searches and questions. Customers may be asked to turn on personal electronic or battery powered devices in order to demonstrate how they work. If, when requested, you are unable to turn your device on, you will not be able to travel with your device.

To help avoid delays to your journey please ensure you arrive at the airport with all your devices fully charged. We would like to thank you for your co-operation.

ESTA – Electronic System for Travel Authorization

It is mandatory for anyone travelling to or transferring through the US under the Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation (ESTA) scheme. The cost of an ESTA is currently approx $14 per person and can be obtained by visiting or the Visit USA Website at where further information on the scheme and up to date fee can also be found. Once completed & approved, the ESTA application is valid for two years and allows multiple visits without the need to reapply. Travellers can apply for an ESTA even if they have no firm plans to travel to the US.

Failure to obtain an ESTA could result in the passenger being denied boarding by the airline.

An ESTA is only valid for stays of 90 days or less.

The ESTA is very similar to the automated visa that you purchase to enter Australia and is completely paperless.